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AI care-taking assistant - Product Design Research

UX Research
Project Brief

Averagely speaking, each year, 1 in 6 elders in Taiwan (population with the age over 65), have fell over at least once, it goes to show how important an issues this is.

Solution

By designing the AI caretaker, that detects when people trip and fall, we hope to grasp the golden window of rescue.
It provides emergency notification, with an enhanced privacy, and a better interaction response, this device is not only useful when emergency happens, it also works well as a daily caretaking support device.

Project members
1 marketing specialist  2 researchers  1 programmer
2 Designers
Role / task
Research Lead:
.Arrange research time schedule and content
.Questionnaire design and analysis
.Lead discussion
.Design interview outline and conduct interviews
.Design and run usability tests
Timeline
2021
Outcome
As the research lead, conducted a survey and 12 interviews. Designed an AI care-taking assistant with fall detection and privacy features, informed by user insights on smart device experiences, AI preferences, and privacy concerns.
Impact
Demonstrated expertise in leading large-scale user research for AI-powered healthcare solutions. Translated insights from survey and interviews into actionable design improvements, potentially enhancing safety for elderly users and addressing privacy concerns for caretakers and families.

Design highlight

Research Process

Survey / User Interview

After initially defining the problem, we quickly focused on the field of home cameras and attempted to verify our initial hypothesis through user research methods such as questionnaire surveys and user interviews.

120
survey  respondents
Survey outline::
1. Domestic security cameras/smart device user experience
2. Preference regarding AI detecting functions
3. How much people care about privacy and why
12
semi-structured interview
4 Elders
7 with security cameras installed
1 door-to-door interview (security camera installed)
1 Caretaker (10 years of experience)
Interviews、Door-to-door interview

Persona / Design Direction

According to desktop research, survey data, and interview data, we decided on caretakers and care receivers as our consumer group.

Trying to find overlapping area of their needs, and narrowed it down to following 3 points::
1. A design trusted by both the parent and the children.
2. Visual aid.
3. Functions that increases interactions between the two groups.

Design Concept / Prototype

Prototypes overview

Usability Test

The goal of the test is to:
1. Test if the functionality fits the need of the users.
2. Explore whether there are other potential functions unrevealed.


We interviewed 5 people, 3 out of which are caretaker, and the other 2 are elders interested in our product (care receivers).

Subjects
Test Process

Value Proposition Canvas

By creating a value proposition canvas to visually represent the benefits and pain points that our product can provide and solve for two target groups.

The product corresponds to people who are alone at home / living alone for a long time
The product corresponds to those who are worried about the condition of the elders in the family

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